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FAQ

Got questions? We’ve got answers! Browse our FAQ to quickly find the info you need and get back to enjoying your cards and gear

General

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods where available.
How can I contact customer service?

You can reach our customer service team via email at brian@sense52.com or through our contact page on the website.
What should I do if an item is out of stock?

If an item you're interested in is out of stock, you can sign up for notifications to be alerted when it becomes available again. Alternatively, contact our customer service for assistance.
Are your products suitable for beginners?

Yes, we offer a range of products suitable for beginners to advanced fitness enthusiasts. Our customer service team can assist in selecting the right products based on your fitness level and goals.

Shipping

What are your shipping fees?

We offer free shipping on orders over $100 within the USA. For orders under $100, a flat rate of €4.99 applies.
Where do you ship to?

We currently ship within the USA and International
How long does shipping take?

Orders typically arrive within 7-10 business days from the date of shipment. Exact delivery times may vary depending on your location.
How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Returns

What is your return policy?

Our return policy allows for returns of unused and unopened items within 14 days of purchase.
How do I initiate a return?

To initiate a return, please contact our customer service team. They will provide you with a return authorization and instructions for sending back the item.
Who covers the return shipping costs?

Customers are responsible for return shipping costs unless the return is due to a sense error or product defect.
How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive your returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method provider.